Privacy Policy

This is the privacy notice of CLOSEFIELD PROPERTY LTD. This policy is effective from 25th April 2019. We are company number 11962083 registered in England and Wales. Our registered office is at: 13TH FLOOR, ONE CROYDON 12-16 ADDISCOMBE ROAD, CROYDON, CR0 0XT

We are registered with the Information Commissioner’s Office, Registration Number: ZA532030

1. Purpose of this privacy policy

This privacy policy explains what personal data Closefield Property Ltd we collect, why we collect it, how we use it and your rights to it. By using our services, our website and by providing any personal information to us, you are consenting to our use of your personal information as set out in this privacy policy (“Privacy Policy”). Personal information is information relating to an identified or identifiable natural person (“data subject”) who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Please do not provide us with any personal information if you do not want that information to be used by us in this manner. All personal information processed in connection with this Privacy Policy is controlled by Closefield Property Ltd, a company registered in England and Wales under registration number 11962083. With its registered office at 13th Floor, One Croydon, 12 -16 Addiscombe Road, Croydon CR00XT. This Privacy Policy applies to all personal information we gather or use in connection with your relationship with us as a customer or potential customer. This includes when you use our website, (the “Site”), services provided by us or others acting on our behalf, and when you interact with us. We will only use your personal information in accordance with this Privacy Policy.

Please note that personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”) and may be accessible by us, our service providers and those acting on our behalf outside of the EEA. Countries outside the EEA (such as the United States of America) may not offer the same levels of data protection as the United Kingdom. However, we will implement appropriate safeguards to ensure that any of your data transferred outside the EEA will be treated securely and in accordance with this Privacy Policy. By using our services or our Site and by submitting your personal information to us, you agree to your personal information being transferred, stored and processed outside of the EEA. If you have any questions or comments about this, please contact us at

2. Data protection law

Closefield Property Ltd is committed to protecting and respecting your privacy. We collect, store and use personal information in accordance with the Data Protection Act 1988 (the “DPA”) and all other relevant legislation and regulations. For the purposes of the DPA, we are the data controller of any personal information we process about you.

We use up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3. How we use personal information

We use the personal information we collect and receive to help us understand your needs and to help us provide you with a better service. In particular, we collect, store and process your personal information for the following reasons:

  • to provide our products and services to you;

  • for purposes related to providing our products and services to you, including verifying and authenticating your identity, processing your payments, completing transactions and processing your purchasing requests;

  • to provide special offers and other related services to you;

  • to improve and tailor our products and services;

  • for our own internal record-keeping requirements;

  • to protect your account and prevent unauthorised access to your account;

  • for marketing purposes, such as sending you email newsletters with our and our partners’ latest offers, information, promotions or products and services or other information we think you may find interesting or for customer satisfaction purposes in accordance with this Privacy Policy (see below);

  • for market research, analysis, testing, monitoring, risk management and administrative purposes; and to contact you, for example, to send service communications through our Site, email or any medium of telephone communications.

4. Your right to access your information

You have a right under the DPA to access personal information that we hold about you. All requests should be made to and must include your name and address and any other information which may identify you. You must also provide a copy of your passport or driving licence so that we can verify your identity. We will not charge you to access this information. You may have the right to object to the processing of your personal data where processing is conducted for legitimate business reasons, direct marketing or profiling. If you exercise this right, then unless we have compelling reasons not to, we shall cease to process your data wherever data protection laws allow.

You have a number of rights with regards to your data. In particular you have the right to access and rectify your personal details. If you wish to access your data, you have the right to view or receive a copy of the information in a commonly used format such as a pdf document or an e-mail. Any information which is processed by automated means and is purely required for the performance of a contract, may be transmitted to another data controller if you request it. You may also have the right to ask for the processing of your personal data to be restricted or even erased. Whether or not you exercise the right to erasure, we will erase your personal data in certain situations and particularly when the data is no longer required.

5. How we collect personal information 

We may collect and/or receive personal information from you when you:

  • fill in forms on our Site, including when you register, create or modify an online account with us;

  • communicate with us, such as by mail, telephone, in writing or through our Site or social media;

  • use or access our Site; or

  • enter into any agreements with us or any group or associated companies or individuals;

  • respond to surveys or questionnaires we ask you to complete.

We may also collect your personal information from publicly available information such as information on third party sites or from our business partners.

6. What types of personal information we collect

The types of personal information we receive, store and use may include:

  • your title, name, gender, address, telephone numbers, email address and date of birth;

  • your bank account details, debit card numbers and transaction and credit information;

  • information about your interactions you may have with us and our staff, including interactions via email, telephone or through our Site; and

  • information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further products and services or information about our products and services.


7. Privacy policy updates


  • We may update and amend this Privacy Policy from time to time. By using our services or our Site and providing personal information to us after the date of any amendment you agree to any updated terms and conditions of the Privacy Policy. We reserve the right, in any event, to apply the amended Privacy Policy to information we have already collected. You should read and review our webpage regularly to see if there have been any changes.


8. How we share personal information 

We may have to share your data with third parties, including third-party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law.

Some of the third parties we use to provide processing services store information outside of the EU. In each case we have taken steps to ensure that there are sufficient safeguards in place to keep your data secure and the third parties are under contractual obligations as required by the GDPR. You can expect a similar degree of protection in respect of your personal information as if it were processed in the UK or EU.

Why might you share my personal information with third parties?

We may share your personal information with third parties where required by law, where it is necessary to administer our relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal information?

”Third parties” includes third-party service providers. The following third-party service providers may process personal information about you for the following purposes:

  • We share your identity verification documents and the information provided by you in our reservation form with solicitors for the processing of your purchase.

  • We share the information provided by you in our reservation form with the developer for the purpose of processing your purchase.

  • We share your bank details with the developer for the purpose of processing interest payments.

  • We share your name / address / email / telephone number(s) with CRM platforms that we use for the purpose of communicating with you.

  • Our insurers to comply with our insurance obligations

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

9. Marketing communications

We will only send you marketing communications by electronic means (e-mail or text) if those communications relate to goods, services or opportunities which are the same or similar to those that you have previously purchased or expressed an interest in or if you have consented to us contacting you in this way. We will only permit third parties to send you marketing communications by electronic means if you have consented to this. During your Site account set-up process you will be able to opt out of receiving marketing communications from us and/or third parties. You can change your marketing preferences at any time by clicking on the ‘unsubscribe’ link at the bottom of emails sent to you by us, or by contacting us at

10. Cookies

Cookies are small files placed on your device when you visit our Site. Cookies are common and we will use them to improve how our Site works by recognising you and your preferences. We will also use cookies to create statistical data which will help us offer relevant products to you.

Cookies generally fall into one of the following categories:

  • strictly necessary cookies which are cookies that are essential to allow you to use a website and its features;

  • performance cookies which collect information about how visitors use a website to create aggregated, anonymous information that does not identify the visitor;

  • functionality cookies which allow the website to remember you and provide a more personalised service; and

  • targeting or advertising cookies which are used to deliver adverts relevant to you.

Our Site may use any of these types of cookies.

Some of our cookies will remain on your device between your browsing sessions.

Most web browsers automatically accept cookies. You can configure your web browser to accept or reject cookies, or to notify you when a cookie is set on your computer (check the ‘Help’ menu of your browser to learn how to change your cookie preferences). You can disable our cookies by changing the settings on your browser. However, you may not be able to take full advantage of the functionality of our Site if you disable cookies.

For additional information about cookies, please visit: or

11. Data storage

Your personal information will be stored and used in accordance with this Privacy Policy. We will take all steps reasonably necessary to keep your personal information secure. You should be aware that transmission of information via the internet is not entirely secure and we cannot guarantee the security of any data you transmit to our Site via the internet.

We will retain your personal information and other information which we have collected or received to the extent required by applicable laws and as we may require for operational and legal purposes.

12. Third party links

Our Site may contain links to enable you to visit third-party sites, mobile sites and mobile applications. Please note that we do not have any control over these third-party sites, mobile sites or mobile applications. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are governed by their own privacy policies and not this Privacy Policy.


13. Statistical Information

We may aggregate information about you with information about other users of our Site to create statistical data about users. This is statistical data that is not intended to identify you and we may distribute any such aggregate information to third parties we work with.

14. Contacting us

If you have any questions or comments about this Privacy Policy, you can contact us at

Updated July 2019